CRM Business Analyst

Hospitalet de Llobregat, Catalonia, es
Company: Beckman Coulter Diagnostics
Category: Business and Financial Operations Occupations
Published on 2021-06-21 10:05:00

Wondering what’s withinBeckman Coulter? 

Take a closer look. 

Join a team where you can be heard, be supported, and always be yourself. At Beckman Coulter, a Danaher company, we’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. At first glance, you’ll see we are dedicated to advancing and optimizing the laboratory to move science and health care forward for more than 80 years. Look again and you’ll see we are invested inyouand you’ll have the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. You’ll find theDanaher Business System, which makes everything possible. You’ll also see a company that investors trust—our culture of continuous improvement has helped us outperform the S&P 500 by more than 5,000% over the past 25 years. 

And no matter where you look at Beckman Coulter, at the heart of what we do, you’ll witness our shared purpose—helping realize life’s potential—in action. Our work helps improve millions of lives. 

We hope you’ll see yourself here, too. 

What you find at Beckman Coulter —and within yourself — might just change the world!

JointheBeckmanEMEAIITCRM teamand providea world-classservice to ourBusiness Partnersat Beckman Coulter and Danaher! We are looking for aCRM Business Analystwhowill be part of a dynamic teamthat envisions and designscommercialsolutions and maintains theCRM technical roadmapfor the region.As aBusiness Analyst, you willpartner with SalesandMarketing functions,evaluate theirbusiness needs,and translatethose needsinto system solutions.In this roleyouwill leverageyourknowledge and experience toelicit user needs, build requirements, enhance existing processes, and deliversolutions based on thestrategy.

Responsibilities

  • Engagebusiness partnersandelicitstated and implicituserneeds, definerequirements,and drive implementation of those requirements into business facing deliverables

  • Proactively identify areas for improvementsand introduce innovations, factoring in customer needs, external approaches, data analytics,andindustry best practices

  • Manageprojects, support production issues, managevendor/system releases and actively manage delivery based onuser priorities

  • Collaborate withproduct owners and business analysts to transform evolving requirements into working applications that meet thebusinessand usability needs

  • Provide daily support to end users including managing issue resolution and performing root cause analysis 

  • Leads user acceptance testing identify testers, develop test scripts and conduct test execution

  • Understand integration points with other systems that interface with the application, evaluate and minimize ripple effects 

  • Provide business support and guidance in domains ofSalesforce, Oracle CPQ, other Marketing, Salesand ERPtools

  • Establish a requirements management strategy for the project

  • SupportSales and Marketing technology projects/initiatives

  • Required experience

  • Production experience withsalesforce.com configuration and out of the box features and capabilities

  • SFDC knowledge: Salesforce admin knowledge, data model, sharing and security architecture, various salesforce cloud OOB capabilities

  • Experience with Agile methodology managementtools (e.g. Jira, Confluence)

  • 3 or moreyears of relevant experiencein a similar role.

  • Oracle CPQ (BigMachines)experience is a plus

  • Experience managing and understanding complex global projects. PMP certification is a plus.

  • Willingness to travel on company business up to 20%

  • Highly desired skills

  • SFDCCustom development experience

  • Excellent communication and presentation skills

  • Experience insupportingmedium to large sized SaaSorganizations

  • Self-starter, able to work independently, identify what needs to be done and do it with limited direction and oversight.

  • Actively staysabreast on industry best practices, share learnings, experiment and apply cutting edge technologies

  • Deliversresults across cross-functional teams while maintaining effective working relationships

  • Communicates clearly, succinctly, and persuasively to all levels of associates, customers, and management. Ability to present complex technical information to diverse audiences

  • Thinkscriticallyand strategically,and problem-solves in a fluid business environment

  • Experience with workingeffectively in a matrix organization, with geographically dispersed team members (including the offshore teams) and a willingness to take ownership of future product releases

  • Fluency in English is a MUST. Ability to communicate in German, Italian,Spanishor French is a plus

  • Strong collaboration skills with cultural agility to work effectively with people from different countries and cultures

  • Qualifications

  • Formal Information Technology or equivalent qualification

  • Salesforce certifications: Admin plus one or more cloud certifications. (e.g.Sales, Marketing, Community, Oracle CPQ).Developer experience would be a plus

  • Prior experience of project lead in a major software implementation. Understanding of the Agile methodology (Scrum, Kanban) for project management would be a plus

  • Prior experience in medical device, life science or other highly regulated industry is preferred (with a working knowledge of corresponding regulations)

  • At Beckman Coulter, we’re driven by a sense of wonder for what we can create—and what we can become. Here, you’ll accelerate your career while driving innovation that improves lives. You’ll work hard and try new things, with guidance from committed leaders, powerful DBS tools, and the support of a global organization. As part of the Danaher family of67,000 associates across the globe, your possibilities for growth and development are unparalleled. 

    We believe that creativity and innovation thrive when the most diverse set of voices are heard, and that’s why we’re taking concrete steps to ensure that we’re fostering an inclusive and engaging workplace for our team. If you’d like to learn more, read stories from our associates onourCareers Blogor contact one of our recruiters. 

    Jobs you might also be interested in