Client Services Associate I, PCS

Barcelona, Catalunya, es
Company: ICON
Category: Arts, Design, Entertainment, Sports, and Media Occupations
Published on 2021-08-05 10:03:44

At ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives.

Our 'Own It' culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That's our vision. We're driven by it. And we need talented people who share it.
If you're as driven as we are, join us. You'll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you'll be helping shape an industry.

Client Services Associate I - Job Description

To support efforts to maintain and expand upon client relationships for the ICON Language Services team through costing and proposal development, and client communication management. ICON Language Services focuses on providing translations for various clinical trials across the world.

  • Identify and evaluate client needs to develop scope and proposals
  • Managing client expectations and acting as the Subject Matter Expert to cultivate and maintain client partnerships.
  • Produce solution-focused results.
  • Prepare costs for proposals using costing tools
  • Submit final proposal, on time, to client (as needed)
  • Create clear and concise project instructions, to result in a deliverable that matches the clients needs.
  • Liaise between ICON Language Services operations team and clients during the project life cycle.
  • Effectively and expediently manage urgent queries and tasks to maintain project timelines.
  • Deliver quality projects that meet client expectations
  • Handle billing for projects, following job-specific requirements
  • Possess strong critical thinking skills to manage complex scopes
  • Ability to re-prioritize in a fast-paced working environment
  • Excellent organizational and time-management skills
  • Develop and maintain filing and tracking tools in accordance with accepted practices
  • Comply with ICON administrative, training and human resources policies
  • Assist with continuous departmental process improvements and participate in special projects periodically assigned, in addition to day-to-day duties
  • Ability and willingness to travel at least 10% of the time (international and domestic: fly and drive).


  • Benefits of Working in ICON:
    Our success depends on the quality of our people. That's why we've made it a priority to build a culture that rewards high performance and nurtures talent.

    We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals - both ours and yours.
    We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans - and related benefits such as life assurance - so you can save and plan with confidence for the years ahead.
    But beyond the competitive salaries and comprehensive benefits, you'll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

    ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
    If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

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