Customer Representative - Italian market

Barcelona, Catalonia, es
Company: Webhelp Spain
Category: Computer and Mathematical Occupations
Published on 2021-08-02 10:06:49


We are looking for a Customer Representative for one of our projects.

Your role:

- Provide with accurate information to our customer.
- Logging and follow up of requests or incidences.
- Ensuring the highest level of Customer Satisfaction Surveys Scores
- Delivery of high caliber Customer Service on Post-Sales requisitions (Logistics, warranties, refunds...)
- Capturing of all required data elements in CRM as required by client's training, policies and procedures.

Hours and Benefits:

- Full-time (39 hours/week) contract
- Schedule for 39 hours (rotative): From Monday to Sunday from 11:00 to 22:00
- Salary for 39 hours/week: 16.800 Euros gross/year + up to 2.400 Euros gross/year in bonus
- Opportunity to join an international team

Requirements:

- Fluent English plus native level speaker of Italian
- Excellent communication skills in a variety of customer facing situations.
- Good team player with drive for success.
- Previous experience in similar position is a plus.

***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation***

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