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This purpose of this role is to lead one or more of the pivotal projects within Black Box directly supporting the Data Center Solutions practice within the organization. The Project Manager is responsible for managing all aspects of the projects assigned which can vary in terms of revenue value and complexity. The Project Manager has ultimate accountability for the successful delivery of assigned projects, where success is defined as on schedule, on budget, within the approved scope, and with a high degree of quality. The Project Manager is the main point of contact with the client and is responsible for customer satisfaction on assigned projects. In this role, the Project Manager is responsible for project revenue forecasting, profitability, cost, quality, and schedule. Having a consultative approach with the client is required in this role.
Executes Black Box standards, processes, and methodologies in a consistent manner for project planning and execution activities including the following fundamentals: initiating, planning, estimating, resourcing, scheduling, and budgeting.
Prepares Project Plan and Work Breakdown Structure in partnership with participating organizations and negotiates agreement with the customer, including identification of work and organizational breakdown structures, requirements creation and management, cost and material estimates, milestone payment schedule, and risk and communication management plans.
Coordinates the setup of overall project governance (e.g. project org charts; roles & responsibilities, RACI charts, communication / stakeholder management) required for each assigned project.
Manages execution of project: Leads the project mobilization and/or various other phases depending upon the project requirements and responsibilities assigned. Acts as primary customer contact for project. Clearly articulates design, installation, and operational concepts and solutions to customers and technicians. Conducts recurring customer reviews addressing scope, schedules, issues, actions, risks and customer expectations. Prepares for and present at appropriate project steering committee meetings Works with Procurement to ensure material is delivered on time. Develops SOW and negotiate price with installer (if applicable). Manages installation. Transitions project to Day 2 support team after completion of target project milestones.
Manages project control fundamentals: monitoring and anticipating potential problems; identifying project conflicts; taking corrective action; resolving issues; managing scope, schedule, cost, profit and budget; project reporting; and quality review and assurance.
Issues and communicates program status to leadership, steering committee, and other stakeholders as appropriate.
Manages revenue forecasting and tracking for assigned projects.
Reviews SOWs and pricing tools during pre-sales.
Responsible to lead and manage matrixed project team
Required experience and Bachelor’s degree (preferred)
10 years of experience in Data Center technology deployment projects, with focus on Data Center Build outs and infrastructure rollouts at hyper or large scales, data center infrastructure management (DCIM), cabling & networking, network configuration and deployment, and relevant experience with overall distributed telecommunications systems.
Other Qualifications, Skills & Certifications:
CCNA, CCNP (or similar networking certifications)
Certified Associate in Project Management (CAPM)
PMP, PRINCE2® 2017 Foundation Certification
An expert level understanding of project fundamentals, such as project financial management, client and subcontractor invoicing, status reporting, work plan management, scope management, issue & risk management, and communication management is essential.
Strong program & project management experience and skillset is a must.
Strong client relationship and project team management skills.
Ability to work in a team environment and motivate others.
Ability to influence and manage change effectively.
Ability to meet project timelines and budgets.
Exceptional written communication skills.
Proficiency in MS Office (Word, Excel, and PowerPoint), Outlook, SharePoint, MS Project, PPM tools, ERP, Salesforce.com, workforce management, and cloud based technology systems.
Self-motivated with a strong ability to plan/organize workloads.
Excellent Layer 1, 2 & 3 network infrastructure skills including strong knowledge and proficiency in industry-standard networking technologies and infrastructures including: Cabling, including but not limited to Fiber and copper pulling, dressing, testing etc. LAN, WAN, WLAN and various telecommunication access methods Wi-Fi, DAS and Mobility deployments. Server, Storage, and Compute deployments Familiarity with Virtualization and Hypervisor technologies
Ability to use and apply knowledge of telecommunication principles and best practices
Ability to interpret architectural drawings to identify all aspects of infrastructure and data center deployments
Ability to troubleshoot infrastructure and networks using various tools and techniques.