EU Rheumatology Patient Experience Lead

Madrid, Community of Madrid, es
Company: UCB
Category: Computer and Mathematical Occupations
Published on 2021-06-21 10:04:58

Help us transform patients' lives.

At UCB, we put our heart, soul, and skills into making a difference for people living with severe disease. Working together to push the boundaries, we blend the best of our talents to unlock innovation. Will you join us in our pioneering adventure?


To strengthen our European Strategic Operations Team , based in Europe, we are looking for a talented individual to fill the position of: EU Rheumatology Patient Experience (PEx) Lead

As a Rheumatology PEx lead, you will be pioneering the PEx vision of empowering people affected by sever disease to live life as they choose, elevating their journey and enhancing Patient Experience. You will work as part of the Strategic Operations team within Rheumatology, focussing on defined patient subpopulations and working transversally across functions and Patient Value Units (PVUs). 

You like to work in an environment where you can:

  • Define and create patient solutions, generated through patient insights and data
  • Take leadership within the European PEx community, connecting with internal and external stakeholders including local Area Leads to ensure strategic implementation
  • Partner with Strategic Operations, Digital Transformation, Customer Experience and Medical/Marketing Solutions, championing PEx best practice, data and insights and exploring innovative ideas for the future
  • You will contribute by: 

  • Leveraging insights from external sources to contribute to the cross functional EU Patient Value Brand Plan focusing on the PEx CSFs within Rheumatology
  • Developing and delivering differentiated solutions inspired by a deep understanding of patients’ needs to improve and patient care
  • Gathering observations from different channels (Field visits, Patient Advisory Boards, congresses, summits, interactions with Patient Groups etc.), to help generate actionable insights to improve and develop patient solutions
  • Implementing the European Roadmap by ensuring the digital ‘UCBCares’ PEx platform is developed as required within the ‘roadmap’ to maximise number and value of patient touchpoints, adopting Omnichannel approach
  • Supporting the development of PEx guiding principles and agree on the EU metrics and KPIs within Rheumatology, driving alignment across different patient populations, solutions, indications, channels and geographies
  • Leading the process of Rheumatology EU PEx content generation and supporting and guiding local areas, ensuring solutions align with the EU brand strategy
  • Leveraging and inputting into the PEx Analytics dashboard to measure and report impact of implemented solutions against the defined PEx Metrics – Patients Reached, Patients Subscribed, NPS, Patient Satisfaction and Patient Persistence
  • Contributing to continued strengthening of the therapeutic area PEx expertise within UCB, in partnership with EU Strategic Operations, Areas and where appropriate, the Global team
  • Ensuring working knowledge and practice of SOPs and legal/ethical standards, aligning with the relevant stakeholders including the Global Clearance Committee members adhering to the approval process
  • Engaging where appropriate with the Global Transversal PEx Community, taking learnings and best practice to EU for implementation
  • Act as key Rheumatology point of contact between area and global PEx teams; ensuring insights and knowledge exchange is done appropriately and compliantly
  • Interested? For this position you’ll need the following education, experience and skills

  • Minimum qualification required- Bachelors Degree
  • Relevant experience within the pharmaceutical industry, Rheumatology/Immunology experience strongly preferred
  • Proven track record of applying Digital transformation solutions and exploring innovative patient experience channels
  • Excellent communication skills and leadership management capabilities
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