IT Support / VoIP

Barcelona, Catalonia, es
Company: Docplanner
Category: Management Occupations
Published on 2021-08-05 10:03:46


¡We are the world’s biggest healthcare platform on the market!

We want patients to find the perfect doctor and book an appointment in the easiest way. The patient journey should be enjoyable, and that's why we are always next to them: to help them find the best possible care. Anytime, anywhere.

We also help doctors to better manage their practice and build their online reputation.

With our integrated end-to-end solution, doctors are able not only to improve their online presence but also to devote their time to what really matters: their patients.

What´s more:

  • We have 4.8 million appointments booked last month.
  • 61.9 mln unique patients visit our websites each month.
  • 92.5k active doctors trust our solutions.
  • That makes us a market leader in 11 countries: Poland, Turkey, Spain, Italy, Czech Republic, Mexico, Colombia, Brazil, Argentina, Peru, and Chile.

    We are looking for someone to join the CS team, you'll be responsible for:

  • Managing the technical implementation of solution with our customers
  • Identify the best technical solution and advise customers according to their needs (webphone, voip...)
  • Support customers with the configuration
  • Actively participate in online customer meetings with Customer Success and Sales Teams
  • Provide reactive technical support to customers
  • Transfer technical expertise to our Customer Success and Sales teams
  • Maintain a close working relationship with the business and product Teams
  • Build a knowledge base (manual) to solve the most common errors and recurring issues
  • Requirements

  • Interest on VoIP implementaiton
  • 1 year of prior experience in tech support, desktop support, or a similar role
  • People skills and customer oriented
  • Strong troubleshooting and critical thinking skills and/or willingness to learn
  • Experience working collaboratively with multiple teams (e.g. customer support, sales, product)
  • Tech-savvy
  • Eager to learn and to adapt to changes
  • Ideally experience in support/implementation software/SaaS solution
  • Ideally experience in telco industry (VoIP, SIP Protocol knowledge)
  • Language Qualifications:

  • English Language: fluent in reading, writing and speaking.
  • Spanish Language: Native
  • Benefits

  • A career in an ambitious and fast-growing company
  • Autonomy and impact on what you do
  • Learning from some of the best people in the industry
  • Competitive salary adequate to your experience and skills
  • ⚕️ Private health plan.
  • Free English/Spanish classes
  • Share options plan after 6 months working with us.
  • ✌ 23 free paid days + Birthday day off
  • _ _ _ _ _ _ _ _ _ _ _ _

    Responsable: DOCTORALIA INTERNET, S.LFinalidad: para gestionar la solicitud de empleo y para poder contactar con los candidatos cuando contemos con un puesto que se adecúen a sus aptitudes.
    Legitimación: base legal de interés legítimo.
    Destinatarios: el Responsable y otras empresas del grupo DocPlanner, y encargados externos del tratamiento de datos personal solo para finalidades indicadas.
    Derechos: acceso, rectificación y supresión de los datos, así como otros derechos expresados en nuestra política de privacidad.

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