Middle Office Admin Native Level of French

Barcelona, Catalonia, es
Company: Page Personnel
Category: Computer and Mathematical Occupations
Published on 2021-06-24 10:06:42

Acerca de nuestro cliente

At the heart of PageGroup's business are the thousands of people's lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world. We're proud to set the standard in the recruitment profession - our specialist service with a personal touch is how we change lives for people through creating opportunity to reach potential.

PageGroup was established in the UK in 1976. We're now a FTSE 250 organization with operations in 36 countries, providing recruitment services and career opportunities at a local regional and global level.

In Barcelona, our Shared Services Centre regroups positions to support our operations in Europe and globally.

Find out more here: https://www.pagepersonnel.es/clientprofile/pagegroup-shared-services-centre



Descripción de la oferta

Project related activities:

  • Support project activities including but not limited to: Preparation of project meetings & materials, taking notes & preparing minutes
  • Support process & desktop procedure documentation as well as training materials
  • Support in training & coaching new joiners



Middle Office & Platform related activities (not exhaustive):

  • Gather & document customer invoicing & contracting specificities
  • Post & manage contracts & invoices on the different platforms as per guidance & integration deadline
  • Manage integration & documents flow on client platform & extranet
  • Manage Level 1 & 2 rejection, in collaboration with the local team for the most complex cases
  • Support internal user in the platform usage
  • Provide accurate and timely responses and communication to internal and external customers queries & requests related to platforms, invoicing or contracting
  • Work collaboratively with all stakeholders (Middle Office, local finance & business teams) to deliver excellent service
  • Work closely with the different teams to identify how to automate & optimize platform and related processes
  • Participate to the implementation of new platform functionalities
  • Generate and assess reporting for business needs
  • Any other ad-hoc middle office or platform related tasks


Perfil buscado (h/m)
  • Ideally Business Administration Degree or equivalent
  • Ideally prior experience of:
    • working in shared service center environment
    • working in an administrative position or Customer Service
    • working with platforms
    • collaborating effectively with international team/cross-team to deliver
  • Fluency in French & English and an additional European language is the plus (Spanish, Italian, Dutch, German)
  • Excellent attention to detail and accuracy; ensures facts are correct, complete and consistent
  • Excellent customer-focus & communication skills (written & verbal)
  • Uses standard procedures and common sense to solve problems
  • Analytical, problem-solving mindset understanding on how to handle, resolve and escalate enquiries; passes on information promptly
  • Excellent organizational skills and ability to work under pressure & manage deadlines​
  • Ability to work independently, take initiatives, continuous improvement mindset
  • At ease with Excel
  • Curiosity & Interest for technology & automation


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