OTA Account Manager, B2B Payments, Amadeus Payments

Madrid, Community of Madrid, es
Company: Amadeus
Category: Arts, Design, Entertainment, Sports, and Media Occupations
Published on 2021-07-28 10:04:13

If you could change one thing about travel, what would it be? At Amadeus, you can help make that happen!

Travel makes the world a better place and Amadeus is fully dedicated to improving how travel works. We are one of the world’s top 15 software companies, and a leading provider of technology solutions to the travel industry.

So if you're interested in travel, if you want to work in a diverse, multicultural environment and if you're ready to make an impact across the world, then get in touch and powering better journeys through travel technology.

Summary of the role

At Amadeus Payments we serve every part of the travel ecosystem, powering better journeys through payments technology.

We build on Amadeus’ 30+ years of experience in the travel industry by driving the company’s diversification into new sectors and product areas. 

We combine the Amadeus’ reliability, knowledge and technological innovation with a start-up culture and a hunger to disrupt the ways of processing payments. Our current portfolio includes a global payments gateway, virtual card-based pay-out solutions, and an innovation business line. 

Join our global team of experts as we build the future of travel payments. 

We're looking for an experienced Account Manager to manage all activities with Tier 1 Global Online Travel Agencies (OTA) and up to 5-7 Mid size OTA's in EMEA. You'll be responsible for the P&L of these accounts, by driving volume through the contracted agreement as well as to analyze and execute action plans to accelerate B2BW adoption and solution use. 

Provide proactive support to the account, including exposure to :

1- Latest Trends.

2- Latest Products Evolutions.

3- Growth/Upsell/CrossSell opportunities.

4- Amadeus B2B Payments Management when applicable.

You'll define a communication plan including account reviews and QBR and support with specific campaigns to increase volume Spend. Prepare and present sales offers covering customer needs and cycle customer life.
A succesful Account Manager will ultimately play a role in their customers differentiation from their competitors in the B2B Payments arena. He/she will understand the volume trend per customer and ensure accurate KPI's are in place on internal systems to extract reporting to support communication with customer. 

In this role, you’ll

Provide P&L Management 

Making sure the gross revenues and net revenues of the accounts in charge are in line or above budget, and in line with the contracted volumes

Focus on Retention
Work with all the stakeholders in the account to make sure they remain loyal to amadeus . Identify risks early, ellaborate remediation plans and execute them as soon as possible

Upsell & Cross-sell
Identify new upsell or cross sell opportunities such as:

1) New issuers or Countries into B2B Wallet /

2- New B2B Payments Products (eg: Instant Pay / PayIn & Out) /

3- Fx Services /

4- Payments Gateway /

5 - New content (hotel content, marketing or travel suppliers)

Keep updated on the latest trends & become a Trusted Advisor
Early exposure to the accounts in charge to the latest information on:

1- Fintech trends /

2- B2B Payments trends /

3- Travel , Travel Technology Trends /

4- Amadeus B2B Payments Product Evolution /

5- Changes in Competitive Environment and payments regulation (PSD, Interchange etc).

A succesful Account Manager will also act as a Trusted Advisor to the accounts in charge.

Be able to resolve any items / issues
Fast resolution of important issues for the customer related to : Service, Product, Implementation etc… The role requires close cooperation 
with Customer Care, Adoption Stream, and Product , Implementation and Partners

About the ideal candidate

University degree 

Work experience: 

  • Commercial experience managing complex multinational and regional accounts.
  • Experience in Travel Technology, ideally in a GDS.
  • Experience in Payments / Fintech, ideally in B2B Payments.
  • Business understanding:

  • Good understanding of Fintech and B2B Payments.
  • Good understanding of GDS companies and Travel Distribution.
  • General understanding of Travel Sellers business, to relate value in B2B Payments to other areas of the customer business.
  • Comfortable with Technology and capable of working and influencing Product teams.

  • Computing: Proficient in MS Office
    Languages: Proficient in English (both verbal and written); German or French languages are a plus
    Willingness to travel when business environment permits

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