Product Engineer - Linear Sorter Specialist

Coslada, Community of Madrid, es
Company: Dematic
Category: Management Occupations
Published on 2021-07-27 10:03:52

Company Overview

Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic employs over 7,000 skilled logistics professionals to serve its customers globally, with engineering centers and manufacturing facilities located around the world. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors.

Headquartered in Atlanta, Georgia, Dematic is a member of KION Group, a global leader in industrial trucks, related services and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers. The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally and a leading provider of warehouse automation.

The Role

The Rapid Response Team  is a cross function team with skills, tools, and processes to rapidly resolve customer issues which have been escalated via a defined process. This includes complex issues at handover stage requiring a focused team to bring items to closure and post-handover urgent issues impacting functionality and loss of throughout requiring immediate assistance.

The RRT Linear Sorter Specialist Engineer will provide the technical competence integral to this team.

This role is required to provide a high level of technical expertise, as a trusted and valued source of knowledge, this role will be responsible for resolving issues at site and remotely- at speed with consistent quality, using methodical and validated processes.

Role will include regular and proactive engagement with client and Dematic stakeholders at regional and global level to review issues, resolution plans and lessons learnt for risk mitigation.

 Specific Responsibilities:

  • Carry out on site activities to resolve issues, including trouble shooting, changes to settings and code
  • Remote guidance to customer or Dematic on site team
  • Remote guidance /advice to hot desk team
  • Analysis of issues and failures
  • Create documentation pack to provide end to end overview of an issue including, initial problem reported, evidence, changes required etc.
  • Execute/support assigned RCA (Root Cause Analysis) on product or solution deficiencies identified during installation or operation of Dematic delivered products or systems.
  • Complete work using defined best practice procedures and product procedures/limitations
  • To be the “trusted advisors” that can help project teams and PMs navigate through technical conversations
  • Validate changes and work with Dematic Mgrs to achieve customer acceptance that issue is closed
  • To liaise with Product Management and R&D if RCA identifies product issues
  • Where necessary collect and review data to provide guidance and issue close out
  • To proactively support and implement Process Excellence activities
  • Document and maintain account standards in central repository
  • Capture and validate lessons learned
  • Mentor and develop team members as required
  • Provide feedback to quality and safety compliance team
  • Interact with Dematic internal teams such as project delivery, manufacturing, finance, safety, and procurement
  • Interaction with vendors for improvement activities
  • Presentation of engineering solutions, strategy and reviews to customer and Dematic Leadership will be required.
  • Where necessary:

  • Support execution team with controls engineering tasks
  • General Responsibilities:

  • To deliver continuous process improvements in efficiency of the department.
  • The preparation of reports and reviews as requested by customer team
  • What We Are Looking For

  • Essential: Certified technician, HNC/HND or equivalent in Controls Engineering
  • Desirable: Graduate with degree or equivalent in a relevant discipline
  • Essential: - A minimum of 3 years of experience in Controls Design Role
  • Desirable: A minimum of 3 years of experience in Dematic Controls Design Role
  • Desirable: Dematic SL2 linear sorter commissioning experience, and SL2 training completion . Or similar experience with other linear sorter
  • Desirable: Extensive knowledge of Dematic products and design tools
  • Special conditions:

  • To support the geographical spread of the business there will be the need to support activities across the EMEA region and Globally.
  • This will necessitate travel outside of the ‘home country’, mainly across the EMAR region but occasionally to other destinations as well.
  • Due to nature of role travel may be at short notice and/ or out of standard hours working
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