Senior Ruby/Rails Engineer (Explore)

null, null, es
Company: Zendesk
Category: Computer and Mathematical Occupations
Published on 2021-07-30 10:04:24

Job Description

At Zendesk, we get passionate about building software that delivers the ultimate customer experience. Our goal is to ship beautifully simple software. And we’re constantly innovating - no really, we can’t wait to outdo ourselves in the near future.

Zendesk Explore is our analytics product. It is a complex business intelligence application ingesting millions of records from the Zendesk Suite. Our customers use Explore for queries and visualizations at low latency - and all that at scale!

What you will do as a Senior Software Engineer:

  • Be a hands-on developer — you’ll actively contribute to the codebase on a daily basis. You understand that you will be asked to review and work on your peers’ code and the other way around.

  • Participate in technical decisions and communicate them with our product tech lead and team tech lead. You thrive in a challenging environment, open to debates and brainstormings.

  • Collaborate with product managers, engineering managers, and support advocates to estimate and prioritize units of work. You are aware of the processes that come with working in a company with the scale of Zendesk.

  • Own the full release cycle from the development to deployment.

  • Debug tricky intermittent issues - you won’t give up until the feature behaves as expected, the root cause has been identified and an automated test has been put in place to avoid the issue reoccurring.

  • Put the customer first and have quality in mind.

  • Have opportunities to grow and learn new things by working collaboratively with support advocates, product managers and senior engineers.

  • Enjoy what you do every day!

  • About you:

  • At least four years of proven experience in developing features across the stack, preferably in a SaaS environment.

  • You have strong Ruby/Ruby on Rails experience.

  • You enjoy whiteboarding problems with your peers and applying the scientific method to find a pragmatic solution that is the best fit (on balance) for the identified problem space.

  • You can explain your views well to others and just as meaningful, actively listen to others ensuring a good discussion.

  • You have a significant experience with Ruby on Rails or with any equivalent framework.

  • You are data driven and take decisions based on the available data

  • You have faced several challenges when working on a global scale and releasing important features to production.

  • You decompose projects into smaller units that can be delivered iteratively.

  • You enjoy learning new technologies and growing your knowledge and capabilities.

  • Nice to have

  • Experience working on distributed system

  • Any knowledge and/or experience in the analytics/data industry.

  • Any knowledge in the frontend world - preferable with React or Angular

  • DevOps experience (Docker, CoreOS, CI / CD, AWS).

  • What our tech stack looks like

  • Our code is written in Ruby, Scala, Typescript and Go.

  • Our data is stored in RDS MySQL, Redis, Redshift and Aurora.

  • Our services are deployed to ECS using Docker on AWS.

  • Our data pipeline is using Spark (AWS EMR)

  • What we offer

  • Full ownership of the projects you work on.

  • What you will be doing will have a huge impact.

  • Team of passionate people who love what they do.

  • Exciting projects, ability to implement your own ideas and improvements.

  • Opportunity to learn and grow.

  • ...and everything you need to be effective and maintain work-life balance:

  • Flexible working hours.

  • Professional development funds.

  • Comfortable office and a remote setup.

  • Choice of your laptop and other equipment.

  • Premium Medical Insurance as well as Private Life Assurance.

  • Lunch Vouchers and Travel Tickets reimbursement.

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