Technical Senior Security Engineer

Madrid, Community of Madrid, es
Company: Accenture
Category: Computer and Mathematical Occupations
Published on 2021-07-28 10:04:13

Descripción Del Puesto

Accenture is seeking a Technical Senior Security Engineer to be assigned to its office located in Madrid, preferently (Spain). Applicants must have bachelor’s degree in Computer Science, Telecommunications or Electrical Engineering or a related field and full professional proficiency in English and Spanish. Experience and/or knowledge in other fields of Information Security (Network Security, Infrastructure Security, SIEM / Infrastructure Security tools, SOC operations) is welcome.

Selected candidates will participate in Accenture's SOC providing service to the different clients of the company.

Accenture requires:

Candidates must have the ability to:

Work as part of a global technical services team that works 8x5 with oncall rotational shift basis

Configure the Accenture proprietary SIEM to gather security logs from customer environment and securely send it to SOC

Life cycle management of the SIEM (Break-fix, Patching, Live update etc)

Notify customers on log flow/log format issues by following standard operating procedures

Document best practices and writing KB articles

Need to identify and execute process improvements, waste elimination, etc

Triage internal and external customer requests received via the ticketing system (alarms and service cases), phone calls, and emails, ensuring that all items are promptly responded to and completed within SLA

Provide Tier 2 and 3 (severity 1, 2, 3, 4) level troubleshooting and resolution of issues

Ensure tickets are actively updated and records detailed information from clients

Implementation of standard, minor, and significant (life cycle, qualifications, etc.) changes

Actively contribute to the MSS knowledge base

Actively contribute to projects and initiatives

Ensuring clean handover between shifts (global and local)

Device Tuning Requests and Termination Requests

Escalate issues to AppOps team as required of SPOC

Serve as technical point of contact for the Security Engineers (Shift Lead)

Own and actively suggest changes to key standards, processes, procedures, and templates

Train and mentor engineers on processes, technical expertise, and professional skills

Flexibly available to handle emergency calls (Severity 1) in response to technical escalations

Provide day-to-day guidance to Security Engineers

Actively participate in interviews for potential candidates

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