Apply for the job
Daimler Group Services Madrid

Beca Remunerada - Front Office; Customer Service

Alcobendas, Community of Madrid, ES
INTERN

Company: Daimler Group Services Madrid

Category: Personal Care and Service Occupations

Published on 2022-05-20 12:47

DGSM is characterized by being an agile and pioneering company, always focused on providing the best services. That is why we are looking for people who share our corporate values and who are motivated to grow in an international environment, forming part of the different areas of the company.

We are looking for new talent to join our Front Office department!


The tasks will involve:


- Provide support in the management of incidents originating in the areas of Accounts Payable, Accounts Receivable, Service Contracts (AP/AR/SC) and the different businesses: by email, telephone, e-Ticketing and Front Office Platform (FOP).

- Assist in the resolution of calls and emails from customers and suppliers according to their Service Level Agreement (SLA).

- Assist in handling outbound calls for unpaid debts or clarifications, contract extensions, reactivation, termination or mileage balance.

- Support outbound calls to obtain information or sell products or services.

- Training in all administrative activities within contract management such as creation, activation, prolongation, termination and reactivation of contracts.

- Training in accounting analysis of customer and supplier accounts.

- Taking part in the management of rejected invoices and the execution of customer complaints via SAP (CoFiCo). Solution of letters of complaint / legal cases.

- Be familiar with the process of identifying and escalating priority issues.

- Be trained on the process of documenting enquiry information according to standard operating procedures as well as generating reports.


Requirements:

ENGLISH C1 - MANDATORY (ORAL TEST WILL BE DONE DURING THE INTERVIEW)

ITALIAN B1 - MANDATORY (ORAL TEST WILL BE DONE DURING THE INTERVIEW)

DEGREE IN BUSINESS ADMINISTRATION OR ACCOUNTING AND FINANCE

DESIRED SKILLS:

- ATTENTION TO DETAIL

- CUSTOMER ORIENTATION

- GOOD COMMUNICATION SKILLS



Conditions of the internship:

· beginning of the internship: May

· 900 € gross per month (for university graduates or with 2 subjects + TFG)

· 12-month internship with the possibility of semi-attendance, important: to live in Madrid

· 35 hours per week (important to be available for morning and afternoon hours from 8:00 to 16:00 during the 12 months)

· flexible starting time from 8:00 to 9:30 a.m.

· agreement and master's degree provided by the company or agreement with current university

· 30 working days of holidays


If you want to work in a leading company in its sector, pioneer and promoter of luxury mobility services, join us now!

© 2022 JobSearchine Spain