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Next Station

Hotel Receptionist

Barcelona, Catalonia, ES

Company: Next Station

Category: Management Occupations

Published on 2022-05-27 12:43

Who will you be working for?

Our partner is a Hotel chain with more than 30 years of experience in Spain. Committed to the highest standards, this company offers an unique experience for every client while making everything in their reach to reduce their impact on the environment.

Their core mission: provide the best service possible for their clients

What is this job about?

As Receptionist for German-speaking clients, you will be responsible for managing bookings, the check-in of guests and solving any problems or requests that clients may have.

On a daily basis, you will be the first point of contact for guests and therefore fully responsible for delivering a great customer experience.

Your Challenges

  • Solve problems, claims and complaints promptly
  • Greet guests at their arrival and carry out the check-in procedures
  • Ensure the proper registration of bookings and cancellations
  • Inform guests about the services provided by the hotel
  • Liaise with other departments of the hotel to make sure everything is working properly
  • Manage lost of property following the hotel policies and standards
  • Build trust with the clients by providing support at any time
  • Manage the check-out process
  • Answer inquiries over phone calls and emails

Who is this job made for?

  1. For young graduates dreaming about living and working in Mallorca, Spain
  2. For people who were working in Hospitality but would like to try something new
  3. For anyone who loves to work on the phone and cares about customer experience

What do you need to apply?

  • Language skills: proficient in German (C2)
  • At least 1 year of experience working in a Hotel
  • Experience in customer service
  • Experience using a hotel management software

Working Mindset

  • You are organized and rigorous
  • Dynamic problem solver
  • Great listener and communicator
  • Empathetic & positive attitude
  • Responsible

Extra points:

Having an educational background in Tourism or Management is highly valued by our partner and can be a great plus!

If on top of this all, you speak at least some basic Spanish… you’re the perfect candidate!

Important: For this position, you will be working in Mallorca, Spain. You will need to be in possession of an EU VISA.

Are you ready to push your career? It's time to apply! Or tell a friend about this position :).

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