Who will you be working for?
Our partner is a Hotel chain with more than 30 years of experience in Spain. Committed to the highest standards, this company offers an unique experience for every client while making everything in their reach to reduce their impact on the environment.
Their core mission: provide the best service possible for their clients
What is this job about?
As Receptionist for German-speaking clients, you will be responsible for managing bookings, the check-in of guests and solving any problems or requests that clients may have.
On a daily basis, you will be the first point of contact for guests and therefore fully responsible for delivering a great customer experience.
Your Challenges
- Solve problems, claims and complaints promptly
- Greet guests at their arrival and carry out the check-in procedures
- Ensure the proper registration of bookings and cancellations
- Inform guests about the services provided by the hotel
- Liaise with other departments of the hotel to make sure everything is working properly
- Manage lost of property following the hotel policies and standards
- Build trust with the clients by providing support at any time
- Manage the check-out process
- Answer inquiries over phone calls and emails
Who is this job made for?
- For young graduates dreaming about living and working in Mallorca, Spain
- For people who were working in Hospitality but would like to try something new
- For anyone who loves to work on the phone and cares about customer experience
What do you need to apply?
- Language skills: proficient in German (C2)
- At least 1 year of experience working in a Hotel
- Experience in customer service
- Experience using a hotel management software
Working Mindset
- You are organized and rigorous
- Dynamic problem solver
- Great listener and communicator
- Empathetic & positive attitude
- Responsible
