Do youhave a natural interest and passion for sports?
As aCustomer Advisor you will work with clients through email, webforms, chat andphone, that are coming directly from the website and/or the top fashionmarketplaces, offering personalized solutions for all their inquiries.You will control their experience at all levels of the supply chain, drivingthe brand to excellency. You are empowered to make the best decision for eachsituation by thinking creatively, helping customers and providing an excellentcustomer service experience.
- Takeincoming customer contacts (via email, webforms, chat, telephone or otherautomated alerts) and solve users' demands.- Log call details onto call management systems and provide response andresolution within SLA.- Maintain service and product knowledge and expertise associated withapplications specific to individual customers.- To understand and comply with administrative duties including holiday,sickness and overtime forms in a timely and accurate manner.
- 39hours/week: Monday to Friday from 10:00 to 19:00- Salary for 39 hours: 17.000 Euros gross/year + up to 1.200 Euros gross/year- Long-term contract- Ongoing training- Possibility to grow within the company- Employee discounts with recognized brands of the tech, fashion, sports,travel and hospitality industry
- You are native level in Spanish- You are fluent in English- Working knowledge of IT Platform, equipment, and applications: Windows/MSOffice/ internet configuration- Good disposition to work in a customer service environment- Customer care skills - ability to listen to and understand the customers'needs- Commercial skills- Working knowledge of marketplaces- Ability to take ownership of, and progress calls to resolution or to escalatecall to resolution analyst or move into management.
***Therecruitment processes and people involved in them (both recruiters and ProjectManagers) will not discriminate any candidacy because of age, disability,ethnic, marital status, gender, nationality, ideology, politic, race, religionand sexual orientation***